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A £50 GBP fee is assessed for non-critical Severity 1 & 2 tickets as this causes an on-call member of staff to be paged. Selecting the incorrect severity level may increase the resolution time, as the ticket may travel between departments.

Disallow Gnu Host access to your cPanel or WHM account in relation to this support request. This will usually increase the resolution time of your ticket.

Please enter your cPanel or WHM login username here to allow us to locate your account on the server.

Please enter your cPanel or WHM password here to allow us to access your account on the server. This information will be encrypted and automatically deleted when this ticket is closed.

We may require access to your CMS or web application. If so, please provide the admin login link to allow us to access the backend configuration. Submitting this will allow us to resolve your support query more quickly.

We may require access to your CMS or web application. If so, please provide the admin username or email address to allow us to access the backend configuration. Submitting this will allow us to resolve your support query more quickly.

We may require access to your CMS or web application. If so, please provide the admin user password to allow us to access the backend configuration. Submitting this will allow us to resolve your support query more quickly. This information will be encrypted and automatically deleted when this ticket is closed.